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Last update: 25th August 2020
When you place an order, the product(s) will be shipped to an address designated by you as long as that address is compliant with the shipping restrictions contained on this Website. The risk for the Products shall pass to you at the time of delivery, even if the Company or its licensors agrees to perform additional services, such as arranging of shipment of the Products.
The shipping fee is calculated in accordance to the size, weight and the location to be delivered. You may use delivery cost calculator in Shopping of this Website in order for you to calculate your shipping fee which for your reference only. The Company may automatically calculated and displayed the shipping fee once you make your order on this Website.
Any dates quoted for delivery of the Product are approximately only and delays may occur. The time for delivery/performance shall not be of the essence, and the Company shall not be liable for any delay in delivery or performance howsoever caused. However, you, by serving a written notice to the Company, may entitled to demand performance specified time thereafter and such specified time shall be no less than 14 days in the event the purchased Product failed to deliver within reasonable time.
You are obliged to take delivery of the goods bought at the time they are delivered to you, or at the time they are made available to you. In the event you fails and/or refuse to take delivery or fails to provide information or instructions required for the delivery (otherwise than by reason of any cause beyond your reasonable control), the goods will be stored at your own risk. In that case, you hereby acknowledge you will owe all additional costs, including the storage costs in any event.
You agree and acknowledge that you may choose to self-collect the product from the Company in this Website and the shipping fee will not bound by you. Notwithstanding with the foregoing, you acknowledge and understand that the Order(s) may be collected by third party(s) and/or is/are not collected within 14 days from the date of your payment, the Company shall not held responsible for any loss or damages suffered by you arising from this circumstances,
In the event the delivery of the Product is required for international shipping, you will be reliable for paying the import taxes and/or customs duties instead of the price stated in this Website. You may also be charged for brokerage fee (handling fee) for the shipment. These charges will be separate from the shipping charge and you will be billed directly upon receiving the product through the specified carrier service. The fees may vary depending on the countries’ rates which is beyond the control of the Company You further acknowledge that any request and application to return the purchased Product is not applicable to you, if your request to return when you are outside of Malaysia continent (Excluding China, Philippines and Singapore, Indonesia).
We deliver to your home or office via our nationwide store network. Products are dispatched from our Eostre Service Central. Delivery normally takes between seven (7) to fourteen (14) working days. Eostre Service Central. If you’re an Eostre member, you can track its progress via Eostre website.
The delivery fee is calculated by the size and weight of the items, plus the delivery location. Multiple items can be fit into one box. You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
We use local couriers (Super Bee Services (002840898-V) to facilitate the delivery of our small items’ deliveries. We are unable to deliver on Sundays, Public Holidays, or at specific times (e.g. after 7pm etc). Delivery fee is not inclusive of any additional costs such as installation or 3rd party fees. Delivery fees will not be refunded for items returned.
There will be an additional delivery charge for buildings without lifts or if your products cannot fit in the lift and the delivery team has to use the stairs. Our delivery service only covers addresses within 30m from the unloading point. A RM50 surcharge/item will be collected by the delivery service provider for addresses outside this scope.
In the event of unsuccessful delivery due to an unattended recipient address upon arrival of goods, there will be no refund of delivery fees. Should the delivery need to be rescheduled, additional delivery charges will apply.
Unfortunately, we cannot deliver one order to multiple delivery addresses. In this instance, you must order items separately and assign the different delivery addresses to each.
All deliveries must be signed for when you receive them. Deliveries cannot be made to certain rural areas and islands like Pulau Langkawi, FELDA, etc.
If you are unable to receive delivery of your items in person or if you haven’t received them within a reasonable period, Contact Us for further instructions.
When buying online, you also can choose for self-collect, which is collect the products from our Eostre Showroom (Eostre Bhd. D-B3-02, Soho 2, Empire Damansara , No. 2, Jalan PJU 8/8A, Damansara Perdana, 47820 Petaling Jaya, Selangor.), without paying a delivery fee. When you complete the payment, we will send you an email order confirmation and we will contact you directly to reconfirm when your order can be picked up. All uncollected orders within 15 days will not be entertained.
*Please note that only the person who placed the order may pick it up. When picking up your items, you’re required to supply a copy of your order, NRIC and credit card used to make the purchase. (If you pay via FPX, your credit card is not required).